These Terms and Conditions (“Terms and Conditions”) govern your use of our website and services including room bookings and related offerings (“Services”).

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By accessing or using the Services, you confirm that you have read, understood and agree to be bound by these Terms and Conditions, and that you shall indemnify and hold harmless the CTS Group from any loss caused to the CTS Group by your non-compliance with these Terms and Conditions. If you do not agree, please do not use the Services.

We may update these Terms and Conditions at any time without prior notice. Updated Terms and Conditions will take effect upon posting on the Website. Your continued use of the Services after any such amendments, whether or not reviewed by you, shall constitute your agreement to be bound by such amendments. For the purposes of these Terms and Conditions any reference to “CTSH”, "we", "us" and "our" refers to CTSH.
 

 (A) TERMS AND CONDITIONS‍
 

1. TERMS AND CONDITIONS‍
 

1.1 Please read these Terms and Conditions carefully, along with the Terms and Conditions available on the booking review page, before you submit your Booking to us. These Terms and Conditions explain how we will provide the Services to you, how you and we may change or terminate the contract, what to do if there is a problem, and other important information. In the event of any inconsistencies between these Terms and Conditions and any other terms that may be contained on the Website, the terms of these Terms and Conditions shall prevail unless otherwise specified.

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1.2 You confirm that you have the legal capacity to enter into a binding contract. If you are a minor or otherwise legally disabled, you represent that a parent or legal guardian is aware of your use of the Website, has consented to your use, and will be responsible for your use of the Website. 

2. OUR CONTRACT WITH YOU

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2.1 When a Booking is submitted to us, the Booking constitutes an offer by you to purchase Services in accordance with these Terms and Conditions.

2.2 You acknowledge that our Services are subject to availability. We will endeavour to provide you with the Services, however, for whatever reason, if we are unable to accept your submitted Booking, we will inform you of this in writing and;
 

2.2.1 where you have not made any payment for the Services, we will not charge you for the Services; or

2.2.2 where you have made payment for the Services, we will provide a refund to you.
 

2.3 Our acceptance of your Booking will take place when we inform you by email or such other form of communication at our discretion that we are able to provide you with the Services, at which point and on which date a Contract shall come into existence between you and us.

2.4 Any quotation given by us shall not constitute an offer.

2.5 Any samples, drawings, descriptive matter or advertising issued by CTS Group, and any descriptions or illustrations contained in its catalogues or brochures, are issued or published for the sole purpose of giving an approximate idea of the Services described in them. They shall not form part of the Contract or have any contractual force.

2.6 These Terms and Conditions apply to the Contract to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing.

2.7 Information required in the Booking
 

2.7.1 We will need certain information from you so that we can provide the Services to you. For example, you will need to provide your name, contact details, flight details, passport information and other relevant information when submitting a Booking. If you do not or are unable to provide such information in the Booking, we may reject your Booking and we will not be liable to provide any Services to you.

2.7.2 We may also require certain information from persons other than you so that we can provide the Services to you. For example, you will need to provide name(s) and contact detail(s) and other relevant information of your other guests and the person picking you up at the airport (if any). By providing such information, you represent and warrant that you have notified and obtained necessary consents from them to send us such information for the purposes of these Terms and Conditions.

2.7.3 We shall not be liable for not providing any part of the Services, if the reason for our failure to provide our Services is any of the following:

• You failed to give us the information we need within a reasonable time of us asking for it; or

• The information you provide us with is not complete or accurate or where you have failed to obtain the consent of any third party whose information is provided as specified in clause 2.7.2 above.

2.8  Bookings from Partners
 

2.8.1 Bookings placed by Partners on your behalf will be subject to these Terms and Conditions. The Partner acts independently and not as our agent, unless expressly stated otherwise. We shall be responsible only for the provision of the Services and shall not be liable for any acts, omissions, errors, representations or additional terms imposed by the Partner and you remain responsible for resolving any disputes arising from your arrangements with the Partner.

 

2.9 Pricing and System Errors

 

2.9.1 We reserve the right to cancel, reject, or amend any Booking arising from pricing errors, system errors, or incorrect information displayed on the Website or communicated to you, whether due to technical issues, human error or otherwise. In such cases, where payment has already been made, we will notify you and provide a full refund of any amounts paid for the affected Booking.

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3. PAYMENT OBLIGATIONS
 

3.1 In consideration for our provision of the Services, you shall pay us the Fees and any applicable taxes in full upon submission of your Booking, unless otherwise specified.

3.2 Customers shall make payment for the Services when booking via any one of the payment methods specified on the Website subject to any instructions which we may require or imposed by the payment service provider or issuing bank.

3.3 Unless otherwise specified by us, no discount is permitted.

3.4 All amounts due under the Contract shall be paid in full without any set-off, counterclaim, deduction or withholding. We will not provide the Services to you if we do not receive payment of such amounts in full from you within the prescribed timeline. We reserve the right to refuse or cancel any booking if payment is not successfully completed or verified.

3.5 A Transaction Fee could be imposed on your total transaction amount by the payment service provider or the issuing bank. You shall be solely liable to pay the Transaction Fee. We are not responsible for any liabilities arising from non-payment of Transaction Fee.

 

3.6 You may be required to provide valid payment details to (i) to pre-pay the reservation before the stay, (ii) as a guarantee of the reservation, or (iii) as a result of the online check-out procedure.

 

3.7 For fraud prevention and verification purposes, we may also ask you to present an identification document for the purpose of credit card fraud prevention.

 

3.8 Reservation or check-in deposits that are left unclaimed from one year from the anticipated date of reservation shall not be refundable and be considered abandoned, unless otherwise notified in writing by the applicable party. We will not provide a separate written notice of unclaimed deposits. THIS SHALL NOT APPLY WHERE A DEPOSIT IS DEEMED “NON-REFUNDABLE” AS PART OF THE BOOKING PROCESS.

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3.9 Chargebacks

 

3.9.1 If you dispute a payment with your card issuer or financial institution (a “Chargeback”), you agree that you remain liable for the full amount, including associated fees and charges relating to your Booking.

 

3.9.2 Where a Chargeback is initiated, we reserve the right to:

• recover the amount of the Chargeback, including any applicable bank, processing, or administrative fees, from you;

• charge any valid payment method provided by you at any time and without prior notice;

• suspend or cancel any current or future Bookings; and/or

• pursue any other lawful means of recovery. If a Chargeback is found to be fraudulent, abusive or made in bad faith, you shall be responsible for all costs and expenses incurred by us in connection with recovering the disputed amount, including reasonable legal fees. 

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4. DATA PROTECTION AND SECURITY
 

4.1 Your privacy is very important to us, and we are committed to protecting your personal data. The provision of Services requires processing of your Personal Data, including name, telephone number, email address, national identification number, passport number for the purpose of these Terms and Conditions and we may use your Personal Data to optimise operations and services offered to Customer and other platforms such as providing relevant and personalised content designed to make the user experience smoother and more enjoyable, statistical analysis, and improving the products and services that CTS Group offers (“Relevant Purposes”). We may also disclose Customer’s Personal Data to CTS Group for Relevant Purposes. You consent to our collection, use, disclosure, storage and other processing of your Personal Data provided in accordance with our Privacy Policy. Where you provide Personal Data on behalf of another individual, you represent and warrant that you have obtained valid authority and consent to provide such Personal Data and consent to this Clause 4 on the individual’s behalf.

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4.2 You represent and warrant that any Personal Data that you disclose to us is complete and accurate. You shall fully indemnify us or CTS Group against any loss or damage that may result from breach of this Clause 4.2.
 

5. SERVICES OFFERED OR PROVIDED BY THIRD PARTIES
 

5.1 You may enter into contract with third parties for Third Party Services through the Website. Such agreement is strictly between you and the applicable third party and we shall have no liability or obligation for any such agreement. Prior to your use of the Third Party Services, you acknowledge that you may be required to abide and comply to their terms and conditions and privacy policies, and we disclaim any liability arising from such agreements between you and the applicable third party. We are not liable for any information that you provide to or authorise us to provide to a third party, or for such third party’s collection, use and disclosure of such information.

5.2 We may include links to other third parties’ websites which are not under our control and we are not liable for any errors, omissions, defamation, libel, slander or inaccuracy in the content, or the consequences of accessing, any third parties’ website. You agree that your access to or use of such third parties’ websites is entirely at your own risk.

6. EXCLUSION OF LIABILITY
 

6.1 We shall not be liable for our failure to provide part or all of our Services, and will not provide you with any refund for our Services, if our performance of the Services is affected by an event outside our control or by any terms, restrictions, or controls imposed by any authority. In such circumstances, we will contact you as soon as possible to let you know, and we will take steps to minimise the effect of the delay.

7. LIMITATION OF LIABILITY
 

7.1 Notwithstanding any limitation or exclusions of liability as stated in these Terms and Conditions, we do not exclude or limit in any way our liability to you in the event of the following:

• Liability for death or personal injury caused by our negligence (or the negligence of our employees, agents or subcontractors);

• Fraud or fraudulent misrepresentation;

• Deliberate or wilful act of misconduct; or

• Any other liabilities which cannot be limited or excluded under applicable law.

7.2 Subject to clause 7.1:

• we shall not have any liability to you for any indirect, incidental, consequential or special loss, including but not limited to loss of profit, loss of business, loss of opportunity or travel disruption costs not in the contemplation of the Parties arising under or in connection with these Terms and Conditions;

• our total liability in aggregate to you arising under or in connection with these Terms and Conditions shall not exceed the Fees paid by you in respect of the Services;

• we shall not be liable for any loss or damage to personal belongings brought onto the Location or hotel premises; and

• we shall not be responsible for the acts, omissions, or services of any Third Party Services, including but not limited to transport operators, tour providers or booking partners.

 
8. INDEMNITY
 

8.1 You agree to indemnify, defend and hold us, our Affiliates and the respective directors, officers, employees, agents, subcontractors, third-party service providers harmless from and against any and all claims, suits, demands, actions, liabilities, losses, damages, judgments or fines, or damage to any property (including, but not limited to, attorney fees, court costs and expert fees reasonably incurred) or any loss or damage sustained and/or any costs and expenses incurred in connection with:

• your use of our Services;

• your breach of these Terms and Conditions;

• any damage to the Location, hotel property, rooms or facilities caused by you or your guests;

• your misuse of the Services, fraud or violation of any applicable laws or regulations; or

• any act or omission by you or your guests that results in injury, loss or damage to any person or property.

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9. TERMINATION AND CANCELLATION

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9.1 You may cancel your Booking in accordance with the applicable Cancellation Policy in these Terms and Conditions and the Rate Plan selected at the time of booking, in each case subject to applicable law. You may terminate the Contract, if we notify you that we are unable to provide the Services, or where there is a material change to your Booking or a substantial delay in the performance of our Services.

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9.2 Notwithstanding the above, all Bookings are subject to the Rate Plan selected at the time of booking. Certain Rate Plans may be designated as non-cancellable or non-refundable, in which case, cancellations, amendments or refunds shall not be permitted, to the extent permitted by applicable law. For Rate Plans that permit cancellation or amendment, such cancellation, amendment or refund shall be carried out in accordance with the applicable Rate Plan, these Terms and Conditions, and our prevailing policies (including Cancellation Policy in these Terms and Conditions).

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9.3 Without prejudice to any of our other rights as stated elsewhere in these Terms and Conditions, we reserve the right to cancel, amend or terminate part or all of the Contract where we deem reasonably necessary, including where you are in breach of these Terms and Conditions. Where a Booking or Contract is terminated due to your breach, we reserve the right to retain or recover any amounts paid, to the extent reasonably necessary to cover any losses, costs or expenses incurred and as permitted by applicable law. 
 

10. ASSIGNMENT  
 

10.1 Subject to us posting a notice of the change of the relevant terms and conditions on our Website, we may at any time transfer or assign our rights and duties under these Terms and Conditions to any third party we deem fit. Once assigned, your relationship would be with our assignee and not with us.
 

11. NO WAIVER
 

11.1 Any failure by us to enforce any right or provision in the Terms and Conditions shall not constitute a waiver of such right or provision.
 

12. FORCE MAJEURE
 

12.1 We shall not be liable or responsible for any claims, losses or damages, costs and expenses caused to you due to our non-performance of any obligations hereunder which is rendered impossible or caused by a Force Majeure Event.
 

13. SEVERABILITY
 

13.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the legality, validity and enforceability of the remaining provisions shall not be affected or impaired.
 

14. GOVERNING LAW AND JURISDICTION
 

14.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of Singapore.

14.2 In the event of any dispute, controversy, difference or claim arising out of or relating to these Terms and Conditions, the parties shall first attempt to resolve the matter amicably through good faith negotiations. If such matter may not be resolved, parties agree to be submitted to the exclusive jurisdiction of the courts of Singapore.
 

15. LANGUAGE
 

15.1 All non-English versions of these Terms and Conditions are translations of the original version in English for informational purposes only. In the event of conflict between the English version and the non-English versions, the English version shall prevail.
 

16. DEFINITIONS AND INTERPRETATIONS
 

16.1 Unless otherwise defined in these Terms and Conditions, capitalised terms have the following meanings:

“Additional Terms for Services” means the additional terms and conditions relating to certain specific Services as specified in Section B - Additional Terms for Services;

“Affiliate” or “Affiliates” means (a) in relation to a company, any subsidiary of that company, any holding company of that company, any other subsidiary of any such holding company and any company over which that company or any such holding company has Control; and (b) in relation to an individual, any company over which that individual has Control and any subsidiary of that company, any holding company of that company, any other subsidiary of any such holding company and any company over which that company or any such holding company has Control at the date of these Terms and Conditions;

“Airport Authority” shall mean the respective airport authority which is in charge of an airport in a Location;

“Business Day” means any day excluding Saturdays, Sundays or public or bank holidays in the Territory;

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“Changi Transit Hotel” refers to the group of airport transit hotels owned, managed and/or operated by CTSH;

 

“Contract” means the contract between you and us for the supply of Services in accordance with these Terms and Conditions;

“Control” of a person means the power or authority, the ability to direct or influence the management or policies of that person, whether directly or indirectly. A person shall be deemed to have control if it directly or indirectly holds more than 50% of the voting right in that person, or otherwise has the ability to exercise dominant influence over its management and operations;

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“CTSH” refers to CTS Hospitality Pte. Ltd., being the entity that owns, manages and/or operates the Changi Transit Hotel.

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“CTS Group” refers to Changi Travel Services Pte. Ltd. (“CTS”) and its subsidiaries and related corporations (as defined in the Companies Act 1967), including CAG Group (as defined in the Privacy Policy), CTS Hospitality Pte. Ltd. (“CTSH”), Changi Travel International Pte. Ltd. (“CTI”) and its subsidiaries and related corporations (as defined in the Companies Act 1967), CTS Southeast Asia Pte. Ltd. (“CTS SEA”) and its subsidiaries and related corporations (as defined in the Companies Act 1967) and Changi Travel Exchange Pte. Ltd. (“CTE”).

“Customer” means any person who uses the Services herein and shall include a passenger in a Location and referred to as “you” under these Terms and Conditions;

“Fees” means the charges payable by a Customer to us for the Services as stated in a Booking;

“Force Majeure Event” means without limitation any unforeseeable event caused by a strike or labour trouble, fire, flood, earthquakes, governmental acts or orders or restrictions, threat of terrorism, war, quarantine orders and precautions, epidemic outbreaks, casualties or inability which is beyond the reasonable control of a party;

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“Hotel” means any hotel property operated by CTSH, including any rooms, facilities, amenities, and services provided at such property.

“Hotel Facilities” refers to the availability of hotel rooms, accommodation or private resting areas provided by CTSH at a Hotel, including the associated facilities, amenities and services made available to guests at such Hotel;

“Booking” means a Customer’s booking order for the Services to us as set out in its authorised order or booking form or such other booking method as determined by us from time to time;

“Partner” means the company or entity appointed or accepted by us as its partner under its partner program and who places a Booking on behalf of a Customer;

“Rate Plans” means any promotional or marketing plans or packages which may be offered by us from time to time for the Services;

"Services" means the services which are stated on any one of the Website supplied by us to you in a Location which may be revised, updated, varied, modified or amended by us from time to time at our sole discretion;

“Territory” means the jurisdiction in which we provide the Services to you;

“Terms and Conditions” means these terms and conditions, along with the terms and conditions available on the booking review page that applicable to any Customer;

“Third Party Services” means the goods and/or services offered by third parties as specified on the Website;

“Transaction Fee” means the fee charged by a payment service provider or an issuing bank for a Customer’s total transaction amount;

“Website” refers to www.changitransithotel.com, or such other online portal(s)/website(s) as may be notified by us to provide the Services, including but not limited to the following subject to change from time to time and shall include all associated websites, including microsites, of CTS Group relating to a Location.

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16.2 In these Terms and Conditions, terms defined in the singular have the corresponding plural meaning when used in the plural and vice versa.

16.3 In these Terms and Conditions, the word “including” (or “include” or “includes”) means “including without limitation” and will not be considered to set forth an exhaustive list.

16.4 No approval, consent, acceptance, determination, or decision will be unreasonably withheld, conditioned, or delayed, unless these Terms and Conditions provides that the same is subject to the discretion of a Party, in which case it is subject to the sole and absolute discretion of that Party.

16.5 Whenever these Terms and Conditions require or provide for any notice, approval, consent, acceptance, determination, decision, waiver, information, or the like, the same and any request therefor must be in writing (unless otherwise waived in writing by the other Party).

16.6 Unless specified otherwise, a reference in these Terms and Conditions to a law, including any applicable law, is considered to be a reference to (a) such law as it may be amended, modified, or supplemented from time to time, (b) all regulations and rules pertaining to or promulgated pursuant to such law, (c) the successor to the law resulting from recodification or similar reorganising of laws, and (d) all future laws pertaining to the same or similar subject matter.

 

16.7 In the event of inconsistency between Section (A) Terms and Conditions and Section (B) Additional Terms for Services, the terms and conditions under the Section (B) Additional Terms for Services shall prevail.
 

 (B) ADDITIONAL TERMS FOR SERVICES

1. HOTEL SERVICES
 

1.1 Hotel Facilities
 

1.1.1 We shall reasonably endeavour to provide the Hotel Facilities during the advertised hours, but reserve the right to vary the hours of operation or close the Hotel Facilities due to refurbishment, relocation, reasons on health and safety or other operational requirements. In such unlikely event, we may at our discretion, use reasonable efforts to handle such matter in accordance with our prevailing policies.

1.1.2 We shall reasonably endeavour to ensure a suitable environment is maintained at its premises, including but not limited to keeping the area clean and tidy, ensuring staff are on hand to respond to any queries, and ensuring the removal from its premises of any persons whose behaviour is unsuitable.

 

1.1.3 You shall not engage in any conduct that is unlawful, disruptive, or likely to cause discomfort inconvenience or harm to the Hotel and/or to the stay of other Guests. We reserve the right to refuse entry to, or require the removal of, any person whose behaviour is deemed inappropriate or breach of these Terms and Conditions, at our discretion.

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1.1.4 We shall have the right to refuse or restrict access to the Hotel or any Hotel Facilities where required for compliance of any statutory, regulatory or airport policy reasons, including but not limited to health and safety policies or fire regulations.

1.1.5 You agree to adhere to any “No Smoking” policies at our premises. The Hotel operates a strict non-smoking and no illegal substances (including drugs) policy throughout the premises. In the event of breach of this policy, including triggering of false fire alarm, damage to rooms, or lingering smoke odours, we reserve the right to impose cleaning, repair and/or administrative charges on you or other Customer.

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1.1.6 Access to certain Hotel Facilities is also subject to the terms and conditions set forth by the third party, if applicable.

1.2 Child policy for Hotel Facilities and Private Resting Area

1.2.1 Children aged twelve (12) and above will be charged at the adult rate, and supplementary charges may apply.

1.2.2 Children aged two (2) to eleven (11) years will be charged at the applicable child rate.

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1.2.3 All children must be accompanied at all times by an adult Customer who is at least eighteen (18) years old.

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1.2.4 We reserve the right to request for proof of age as and when we deem necessary.

1.2.5 Hotel Facilities:

• Children under the age of two (2) may stay at no extra cost when sharing existing bedding with a paying adult.

• The number of children permitted per room is subject to the room category, size, and bedding configuration (typically up to one or two children).

*Some room types can only accommodate one (1) or two (2) persons. Please refer to room descriptions for more details. For your convenience and comfort, guests may consider booking a family room or connecting room, where available.

• Extra beds, where available, are chargeable.

1.2.6 Shower: 

• Children under the age of two (2) may enjoy complimentary access/use.

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1.3 Booking
 

1.3.1 The Hotel Facilities are subject to these Terms and Conditions, which the Customer shall be deemed to have accepted, by booking the Hotel Facilities and paying the Fees.

1.3.2 Unless otherwise specified, a booking is only confirmed when payment has been received by us in full and a written confirmation is issued to you.

1.3.3 For online bookings/ transactions made at our Website, the billing organisation will be reflected as CTS Hospitality Pte. Ltd.  

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1.4 Cancellation Policy
 

1.4.1 Cancellations and amendments are subject to the Rate Plan selected at the time of booking.

1.4.2 Unless otherwise specified at the time of booking, bookings made under Rate Plans that permit cancellation may be cancelled or amended without charge up to 24-hours (or such other notice period as may be determined and communicated by us at the time of booking) prior to check-in.

1.4.3 Amendments may be subject to revised pricing and are subject to availability of Hotel Facilities.

1.4.4 Late cancellation and/or failure to check-in as booked will be considered a ‘no-show’ and charged accordingly.

1.4.5 For cancellation and amendments terms of group bookings, please contact us.

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1.4.6 Flight Disruptions: Bookings are independent of any travel arrangements made by you with third parties. For the avoidance of doubt, delays, rescheduling or cancellations of flights or other transportation arrangements by airlines or other providers shall not entitle you to cancel, amend or obtain a refund for any Booking. Customers are advised to seek any applicable compensation or recourse directly from the relevant airline or transportation provider.

2. OTHER SERVICES (available only at the selected Location)
 

2.1 Shower 
 

2.1.1 Bookings cannot be cancelled, modified, or refunded. Failure to arrive at the Location will be considered as no-show and the full rate will be charged.

2.1.2 Usage Terms: 

• Shower Access: Shower facilities are available for a maximum of 30 minutes (subject to availability and location).

3. WI-FI CONNECTION
 

3.1 Service Description
 

3.1.1 You may use the Wi-Fi service for lawful purposes only. Prohibited activities include, but are not limited to:

• Illegal activities, such as downloading or distributing copyrighted material without permission.

• Activities that interfere with the operation of the Wi-Fi or other users.

• Sending unsolicited advertisements (spam).

• Attempting to gain unauthorised access to systems or networks.

3.1.2 The Wi-Fi service is provided on an "as is" and "as available" basis. We do not guarantee uninterrupted or error-free service.

3.1.3 We reserve the right to monitor, restrict, or terminate access to the service at our discretion and without prior notice.

3.1.4 The Wi-Fi network is not secure, and communications over the network may be subject to interception by unauthorised third parties. Use caution when transmitting sensitive information.
 

3.2 Data Collection
 

3.2.1 When you connect to our Wi-Fi service, we may collect your device information and/or any information you provide. You have the right to access, correct, delete, and restrict the processing of your data. To exercise these rights, contact us at dataprotection@changirecommends.com.sg.

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3.3 Liability Disclaimer
 

3.3.1 We are not responsible for any loss or damage arising from your use of this Wi-Fi service, including but not limited to data breaches, service interruptions, or loss of data.

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This Terms and Conditions was last updated on 18 May 2026